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(d) Explain to the management of Bailey’s why consideration should be given to resolving the problems through:
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(c) Briefly describe three advantages to Bailey’s of counselling. (3 marks)
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(b) Describe the skills that a counsellor should possess. (14 marks)
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1 Bailey’s is a large toy manufacturer based in a traditional industrial region. Established in the 1970s, it has faced many changes in the market and survived. This has been due in part to employing a largely unskilled low paid staff,and maintaining its main advantage, that of low production costs based on low pay. Most of the production involves repetitive and boring work with little challenge and opportunity for innovation. Although many of the employees have
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(b) Explain and give examples of assertive behaviour. (7 marks)
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6 An important part of managing people in a professional organisation is to be able to distinguish between aggressiveness and assertiveness in an employee.
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(b) How can Maslow’s theory be applied to the motivation of staff? (5 marks)
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5 Your manager has heard of Maslow’s hierarchy of needs theory and how it has some relevance to motivational techniques.
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(e) Job instruction. (3 marks)
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(d) Job rotation. (3 marks)
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(c) Mentoring. (3 marks)
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(b) Coaching. (3 marks)
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4 All organisations require trained employees. However, training can take many forms, some of which are internal to the organisation.
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(ii) the panel interview with more than one interviewer. (5 marks)
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(b) Explain the advantages and the disadvantages of:
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3 Organisations need to recruit new employees. An important step in the process is the selection interview.
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(b) Explain Mintzberg’s five organisational components. (10 marks)
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2 The activities of an organisation have to be managed and co-ordinated to ensure that its objectives are met. The organisation’s structure is designed to support this.
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(iv) how these problems might be overcome. (4 marks)
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(iii) problems with delegation; (4 marks)
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(ii) how effective delegation might be achieved; (6 marks)
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(c) To correct the problems at Flavours Fine Foods, explain to Alan Jones:
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(iii) delegation. (3 marks)
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(ii) authority; (3 marks)
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(b) Explain in the context of Flavours Fine Foods, what is meant by:
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